AI receptionist for HVAC companies
No-heat calls do not wait for business hours. Vise answers with your company name, narrows down the problem, gets the address and puts the urgent calls through to whoever is on call tonight. If nobody picks up, it takes a callback number and texts the lead. Done for you, live within 7 days.
After the call, on your phone
Urgent: no heat, furnace will not start
Thermostat reads 58 and dropping
3302 Elmhurst Ave, Clawson
(248) 555-0134
Sent to your on-call tech, 11:18 PM
Sample text. Made-up address and number.
HVAC calls
The calls an HVAC company actually gets
No heat
The furnace is off, or running and blowing cold. In winter this is the call that cannot sit in voicemail.
No cooling
The AC is running but the house is warm, or the outdoor unit will not start. Same urgency in July.
Strange noises, smells and leaks
Banging, a burning smell, water around the furnace or air handler. Some are urgent, some can wait for a tech in the morning.
Tune-ups and maintenance
Seasonal checks and filter questions. Easy to lose to whoever answers first.
Replacement quotes
An old system, a new addition, or a homeowner tired of repair bills. They want someone to come out and size it.
AI Receptionist demo call
Hear an after-hours HVAC call
Cole answers for Northline Heating and Cooling, a made-up company. The furnace is blowing cold air at 8 at night, so Cole narrows the problem, gets the address and puts the caller through to the on-call tech. This call does not book anything.
Cole 0:16
0:00
- Cole: Northline Heating and Cooling, this is Cole.
- Caller: Hi, yeah. My furnace is running, but it's only blowing cold air.
- Cole: Okay. Is it cold the whole time, or does it get warm and then quit on you?
- Caller: The whole time. Started maybe an hour ago.
- Cole: Gotcha. What's the address there?
- Caller: 4410 Crooks Road, in Troy.
- Cole: 4410 Crooks, Troy. Marcus is our on-call tech tonight, I'm gonna put you through to him.
- Cole: If he doesn't pick up, I'll grab your number and he'll call you back.
The text you get after the call
Sent to on-call: Marcus
Furnace running, blowing cold air for about an hour
4410 Crooks Rd, Troy
(248) 555-0119
Call came in 8:04 PM
From the demo call for Northline Heating and Cooling, a made-up company.
On the call
What it asks an HVAC caller
Short questions, in the order a good office manager would ask them. Your caller is not put through a phone menu.
1. Heat or cooling, and what it is doing
Not running at all, running but blowing the wrong temperature, or cycling on and off.
2. How long it has been going on
A furnace blowing cold for an hour is a different call from one that has been weak for a week.
3. The address
Read back, so your tech is not guessing.
4. A callback number
In case the on-call tech misses the transfer.
5. Your own questions
System type, age, or whether they are an existing customer. We set these up with you.
Urgent calls
How urgent HVAC calls reach your on-call tech
You set the rules. A common setup:
- No heat in cold weather
- No cooling for elderly callers or in a heat wave
- A burning smell or water pooling around the equipment
Urgent calls go straight through to your on-call tech. If they do not pick up, Vise takes a callback number and texts the lead, like in Cole’s call above.
Which fits
Two separate offers for HVAC companies.
AI Receptionist
You want after-hours and overflow calls answered, urgent ones put through to the on-call tech, and everything else texted to you. Starter has 150 minutes; Receptionist has 800. Same features.
$99/mo (150 minutes) or $299/mo (800 minutes). No setup fee. $0.29/min overage.
Booked Estimates
You want replacement estimates and sales visits put on your calendar during the call. That is Booked Estimates, a separate service with its own page and pricing.
Set up and priced on its own page.
Both are done for you: we build it from your Google listing and your notes, you check what it knows and make a test call, and it is live within 7 days. How setup works.
Questions
HVAC questions, answered.
Can it put a no-heat call through to my on-call tech?
Yes. You tell us who is on call and what counts as urgent. Those calls go through right away; if nobody answers, it takes a callback number and texts the lead.
Can I change who is on call?
Yes. Tell us and we update it. It is done for you.
Will it diagnose the system?
No. It asks a few questions so your tech knows what they are walking into. It does not troubleshoot or give repair advice.
Does it schedule service calls?
The AI Receptionist does not book. It answers, sends urgent calls to you and texts you the lead. Booking estimates on your calendar is Booked Estimates.
What does it cost?
The AI Receptionist is $99/mo for 150 minutes or $299/mo for 800 minutes, no setup fee, $0.29 per extra minute.
Other trades: Roofing, Plumbing, Fence.
Talk it through with us.
30 minutes on how your HVAC calls come in today and which offer fits.