FAQ
Questions contractors ask us.
Straight answers on what it does, what it costs, setup, privacy and booking.
The product
What does Vise do?
Vise answers the calls you do not pick up, 24/7, with your company name. It finds out what the job is and where, sends urgent calls to you and texts you the lead. That is the AI Receptionist. Booked Estimates is a separate offer that also books the estimate on your calendar.
What is the difference between the AI Receptionist and Booked Estimates?
The AI Receptionist answers and texts you the lead; you book the job yourself. Booked Estimates answers, qualifies the job and puts the estimate on your calendar during the call. They are two separate services with separate pages.
Does the AI Receptionist book appointments?
No. Neither Starter nor Receptionist books. Booking is only on Booked Estimates.
Which trades is it set up for?
Contractors and home service companies. We have pages for roofing, HVAC, plumbing and fence companies, and we set the questions up for your trade during setup.
What happens if a caller asks something it cannot answer?
It does not guess. It takes the caller’s details and the question and passes them to you in the lead text, so you can call back with the right answer.
What is in the text I get after a call?
Who called, the best number to reach them, what the job is, where it is, and whether it was urgent. Enough to call back without asking the caller to repeat themselves.
Can I hear it before I sign up?
Yes. The AI Receptionist page has sample calls for a made-up HVAC company and a made-up plumbing company, with transcripts. On your 30-minute call we can walk through how it would answer for your business.
Does it give prices or diagnose problems?
No. It says only what you approved, takes the details and leaves pricing and diagnosis to you.
Pricing
How much is the AI Receptionist?
Starter is $99 a month with 150 minutes. Receptionist is $299 a month with 800 minutes, or $2,990 a year (12 months for the price of 10). The features are the same. Receptionist also has the 30-day guarantee and a yearly option.
What if I go over my minutes?
Extra minutes are $0.29 each on every plan.
Is there a setup fee or a contract?
There is no setup fee on Starter or Receptionist, and both are month to month.
Is there a guarantee?
Receptionist: Not happy in your first 30 days? Your first month back. Starter has no guarantee. Booked Estimates has its own guarantee on its page.
Which plan should I pick, Starter or Receptionist?
Look at how many calls you miss and how long they run. Starter (150 minutes) suits a lighter month; Receptionist (800 minutes) suits busy seasons and more calls. The features are the same. Receptionist also has the 30-day guarantee and a yearly option. Switching later changes your minutes.
When is my card charged?
When you check out, then every month on that date until you cancel. A yearly plan is charged once a year on that date. Extra minutes are billed after the month, to the card on file through Stripe. All prices are in US dollars.
When is my card charged?
Not until you decide to start. You start with a 30-minute call, and on the call we confirm the plan, the price and how you pay. After you start, you are billed every month on that date until you cancel, or once a year on that date on a yearly plan. Extra minutes are billed after the month, to the card on file through Stripe. All prices are in US dollars.
How do I cancel?
Cancel anytime. Do it online in the Stripe billing portal, or email sean@visebuilt.com. Your setup link works for 7 days. After that, ask for a new setup link: open the old link and the page offers to email you one, or email sean@visebuilt.com. Your plan keeps working until the end of the month or year you already paid for, and there is no notice period. The details are on the Refunds and cancellation page.
Is my card safe?
Payments are processed by Stripe. We never see or store your card number.
What does Booked Estimates cost?
It is set up and priced on its own page. See Booked Estimates.
See AI Receptionist pricing or Booked Estimates.
Cancelling and the guarantees: Refunds and cancellation. Plans and billing: Terms.
Setup
How long does setup take?
It is done for you and live within 7 days. We build it from your Google listing and your notes, you check what it knows, forward your phone and make a test call.
Do I keep my phone number?
Yes. You forward the calls you do not pick up. Your phone still rings first.
What do you need from me?
Your services, service area and hours, how you want price questions handled, and who gets urgent calls. We set up the rest.
When can I reach you, and where do you work?
Call (313) 479-3889 or email sean@visebuilt.com. Call and consult hours are Mon to Fri, 9 AM to 4 PM ET, and we answer email within 1 business day. We work with contractors anywhere in the US.
Who gets the urgent calls?
You decide: you, a partner or whoever is on call. You also decide what counts as urgent for your trade, like an active leak or no heat, and we set it up that way.
What hours does it answer?
Any hour, every day, for the calls you forward to it. Many owners forward only the calls they do not pick up, so their own phone still rings first during the day.
I already have someone answering in the office. Does this still help?
It can cover the calls they miss: lunch, a second line ringing, evenings and weekends. You choose which calls get forwarded, so your office still takes the calls it can.
Can I change what it says later?
Yes. Tell us what to change and we update it for you.
Calls and privacy
Will callers know they are talking to AI?
If a caller asks, it tells them it is an AI receptionist for your company and offers to get their details to your team. It never claims to be a person.
Are calls recorded?
No. The receptionist does not record call audio. It turns the call into a written transcript as the call happens, uses it to write a summary, and sends the summary to you by text or email. The Privacy Policy says how long the written record is kept.
Does it take payments or card numbers?
No. It does not collect card numbers or give financing or legal advice.
Read the Privacy Policy and the Terms.
Booking (Booked Estimates only)
How does Booked Estimates know when I am free?
We connect your calendar during setup, and it offers open times from it while the caller is on the phone.
Can I switch from the AI Receptionist to Booked Estimates later?
They are separate services. Book a 30-minute call and we will talk through what moving over involves.
Still have a question?
Ask us on a 30-minute call.