Legal
Privacy Policy
What we collect, why, who we share it with and how long we keep it. It covers this website, our customers, and the people who call or text a customer's line.
Last updated: October 28, 2026
Who we are
Vise Systems (“Vise,” “we”) provides an AI phone receptionist for businesses (“Customers”). This policy covers three groups: visitors to visebuilt.com, our Customers, and the people who call or text a Customer’s line (“Callers”).
Site visitors
- Forms. When you send the contact or booking form, we receive what you type: name, company, email, phone, trade and what you want help with. The form also sends the marketing link details from the page you arrived on (the utm tags and ad click IDs, such as gclid or fbclid), so we know which link brought you. We use it to reply and set up your call.
- Booking a call. The scheduler is run by Calendly. The contact page opens a connection to Calendly when it loads, so Calendly can see your IP address and browser details at that point, before you send anything. The scheduler itself loads only after you send the booking form, and Calendly collects what you enter to book the time.
- Fonts. Every page asks Google Fonts for its fonts, so Google receives your IP address and browser details with that request.
- Analytics and advertising. This site is not set up to load any analytics or advertising tags right now. This page is built from the same settings that decide which tags load, so it lists only the tags that can load.
Customers
- Account. Your name, business name, email, phone and the plan you chose.
- Setup answers. Your hours, services, service area, how you want price questions handled, and who gets urgent calls.
- Your website. We read the public pages of the website you give us to learn about your business.
- Uploads. Files you send us during setup.
- Calendar access. If you connect a calendar on Booked Estimates, Google’s consent screen asks you to let us view and edit events on the calendar you choose. We use that permission to see open times and add bookings. We keep the access token Google gives us in encrypted form until you disconnect. You can disconnect at any time.
- Payments. Payments are processed by Stripe. We never see or store your full card number. Stripe gives us your billing contact details, your plan and whether payments are up to date.
- Support. The messages you send us.
People who call or text
If you call or text a Customer’s line, we collect:
- your phone number and caller ID name;
- what you say on the call, as a written transcript and a summary. We do not record call audio;
- the details you give: your name, your address, what you need and when;
- text messages to and from the line; and
- call details such as the time and how long it lasted.
The receptionist is an AI. It does not announce that on its own. If you ask whether you are speaking with a person or an AI, it tells you it is an AI receptionist. The summary goes to the Customer whose line you called.
Text messages
We text Callers only about their own call or request, after they give their number and agree during the call. The first text, and any reply to HELP, says “Reply STOP to opt out.” Reply STOP at any time to stop texts from that line. Reply HELP for help. Message frequency varies. Message and data rates may apply.
We do not share mobile numbers or text opt-in data with third parties or affiliates for marketing or promotional purposes.
How we use information
We use it to answer calls, send the Customer their lead summaries, send the texts you agreed to, set up and run the Service, provide support, bill, keep the Service secure, meet legal duties and improve call quality for that Customer. We do not use Caller information to market to Callers for anyone other than the Customer they called.
Who we share it with
- The Customer whose line you called. They own that Caller information.
- Providers that work for us. They may use information only to provide their service to us. We list them by category below.
- When the law requires it, or to protect rights and safety. And in a merger or sale of the business, under this policy.
| Category | What they do |
|---|---|
| Website hosting and forms | Netlify serves the site and stores the contact form submissions for us. |
| Scheduling | Calendly runs the booking calendar when you pick a time for a call. |
| Fonts and analytics | Google: Google Fonts (on every page). |
| Payments | Stripe processes card payments, receipts and the billing portal. We never see or store your full card number. |
| Our email provider sends setup links, account notices and call summaries. | |
| Phone and text | A phone and text carrier connects calls and texts to the receptionist line. |
| Speech to text | A speech-to-text provider turns the call audio into a written transcript as the call happens. |
| AI language model | An AI language model provider helps the receptionist understand the caller and write the call summary. |
| Voice | A text-to-speech provider supplies the receptionist’s voice. |
| Calendar | If you connect a calendar on Booked Estimates, Google provides it, and only with your permission. |
Selling and advertising
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising, and this site loads no advertising tags.
How long we keep it
| Information | How long |
|---|---|
| Call transcripts, call summaries and lead records | Deleted 90 days after your plan ends. We do not record call audio. |
| Text opt-out records | 4 years, so we can honor STOP and show that we did. |
| Billing records | 7 years, for tax and accounting. |
You can ask for earlier deletion. Email sean@visebuilt.com.
Security
This site and our service are served over HTTPS. We encrypt sensitive fields we store, keep each Customer’s information separate from other Customers’, and limit access to the people who need it. No method is perfectly secure. We do not claim any security certification.
Your choices and rights
Callers can ask the Customer they called, or us, to see or delete their information. Where we handle it for a Customer, we follow the Customer’s instructions. People in some states, such as California, have added rights. To use any right, or to ask about this policy, email sean@visebuilt.com. We answer within 1 business day.
Children
The Service and this site are not directed to children under 13, and we do not knowingly collect their information.
Changes and contact
If our practices change, we update this page first and change the date at the top. Questions go to sean@visebuilt.com.