Refunds and cancellation

How to cancel

• Online. Open the link in your setup email, then use the Manage billing button on your setup page to open the Stripe billing portal and choose cancel. Your setup link works for 7 days. After that, ask for a new setup link: open the old link and the page offers to email you one, or email sean@visebuilt.com.
• By email. Write to sean@visebuilt.com from the email on your account and tell us the business name. We answer within 1 business day.

Cancelling stops your plan from renewing. There is no notice period and no cancellation fee.

When cancelling takes effect

Your plan keeps working until the end of the period you have already paid for, then it stops. A monthly plan ends at the end of the month you paid for. A yearly plan ends at the end of the year you paid for. You are not charged for another month or year after you cancel. Extra minutes you used before the plan ended are billed after the month.

When your plan ends, the receptionist stops answering. If you forward calls to it, turn that forwarding off with your phone carrier so calls ring your own phone again. We will help if you ask.

Receptionist guarantee

Not happy in your first 30 days? Your first month back.

This applies to the Receptionist plan, monthly or yearly. The Starter plan has no guarantee. Here is how it works:

• When the 30 days start. On go-live day, which is the first day the receptionist answers your calls.
• How to claim. Email sean@visebuilt.com, or cancel, within those 30 days.
• What you get back. On a monthly plan, the first month’s plan fee. On a yearly plan, the full yearly payment. We send the refund within 5 business days.
• What is not refunded. Extra minutes you already used. See below.

Booked Estimates guarantee

Live in 7 days or your setup fee back.

This applies to the Booked Estimates plan. Here is how it works:

• What “live” means. The receptionist is answering your forwarded calls and booking estimates on your calendar.
• When the 7 days count. From payment. Days spent waiting on you do not count. That means days spent waiting for your setup answers, your calendar access or your call forwarding.
• If we miss it. We refund the full setup fee when you ask. Email sean@visebuilt.com.
• What is not covered. The monthly or yearly plan fee is not part of this guarantee.

What is not refunded

• The unused part of a month or a year that you have already paid for, after cancelling, unless a guarantee above applies.
• Extra minutes already used, on any plan.
• On Booked Estimates, the monthly or yearly plan fee, under the guarantee. The guarantee covers the setup fee only.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Your bank decides how fast the credit shows up on your statement.

Extra minutes

Each plan includes a number of minutes every month. Minutes past that are billed after the month, at the per-minute rate on your plan’s page. Extra minutes are charged to the card on file through Stripe. If you cancel, the extra minutes you used before the plan ended are still billed. Once minutes are used they are not refunded.

Yearly plans

A yearly plan is billed once a year and renews every year until you cancel. You can cancel at any time and it runs to the end of the year you paid for. The guarantee that applies to your plan is described above.

A charge you do not recognize

Contact us first. Email sean@visebuilt.com or call (313) 479-3889, Mon to Fri, 9 AM to 4 PM ET. We answer within 1 business day, and we would rather fix it with you directly.